If you fail to reset your password from the UI you have an option to reset the password from phpmyadmin.

• Login to control panel (cPanel, plesk, DirectAdmin, CWP pro etc)
• Go to phpmyadmin
• Select the database
• Select table tblstaff
• Find your account (you can track it by the email field)
• In the password column paste the following hash:

$P$Be1LVicdQJb9CwOg5WgEz6xnq8SCqT/

This is password: 123123

Now you can easily login with your email and this password.