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At first, check whether Principal Contact details were added in Journal. Then go for Step One.

Step One

Turn on SMTP in config.php

[email]

; Use SMTP for sending mail instead of mail()
 smtp = On

; SMTP server settings
 smtp_server = mail.example.com
 smtp_port = 25

; Enable SMTP authentication
; Supported smtp_auth: ssl, tls (see PHPMailer SMTPSecure)
 smtp_auth = ssl
 smtp_username = username
 smtp_password = password
;

You contact hosting provider to get the SMTP details

NB: If the above setting does not work anyway, then go for adding envelop sender.

Step Two

Allow envelop sender

; Allow envelope sender to be specified
; (may not be possible with some server configurations)
 allow_envelope_sender = On

; Default envelope sender to use if none is specified elsewhere
 default_envelope_sender = my_address@my_host.com

; Force the default envelope sender (if present)
; This is useful if setting up a site-wide no-reply address
; The reply-to field will be set with the reply-to or from address.
 force_default_envelope_sender = On

Make sure to match the domain in your default_envelope_sender with the domain of OJS installation. If it doesn’t match this increases the spam rating.